Safety and Support
We’ve spent 30 years preparing for your expedition and our focus on safety never stands still. We’re proud of an investment of AUD$850,000 over the last 3 years in the continued development of our industry-leading operational support for teams in the field, and in our preparation before teams even set foot on the plane. There’s a lot to talk about. Our depth of provision is what sets us apart. The key pillars of our approach are below, so please, watch our safety video and even drop by our office to see for yourself.
Back-up if it’s needed
Our industry-leading Operations Centre with integrated technology puts all of our medical and support networks at the touch of a button. Working in partnership with International SOS, we can put our teams in a direct conference call with multilingual doctors who are on standby. Speed of response during an incident is vital and our bespoke incident management software gives us fast access to information about our teams, their itineraries and the support networks around them. Communication is key, that is why every team carries an emergency beacon, smartphone and satellite technology to reach us by any means. Our Operations Centre is staffed with a dedicated, full-time team trained in incident management.
You probably appreciate the effort that getting ready to go on holiday takes, imagine an expedition! That’s why we take the lead with preparation before departure through medical and fitness screening and expedition training. Expedition training is about ensuring teams are ready to go so we’ll help teams get a handle on where they’re going, explore teamwork, safety, health and hygiene, and practise what camp craft might look like on expedition.
Insurance and medical assistance
An independent partnership with our medical and security team, International SOS, means their first priority is us, not an insurance company. But we also have a comprehensive insurance policy with cover for everything from medical expenses and repatriations to lost passports. Our trips are fully bonded by ATOL and IATA, protecting our groups against unforeseen events. World Challenge offers the highest level of financial protection, we’re part of the Travelopia adventure group.
Intelligence and auditing
We don’t leave things to chance – round the clock government and private security advice informs all our planning. We have developed a unique auditing system to monitor the safety and professionalism of all of our in-country partners; it’s used to continually screen all pre-booked transport, accommodation and activities. Things change, so to make sure we stay informed we conduct recces of our technical activities, such as trekking and white water rafting, and use a live feed from our Expedition Leaders in the field.
You are in expert hands
To shape our approach and stay current with good practice, we’ve hired subject matter experts. Our consultants have outstanding credentials, from medicine and mountaineering to emergency planning. You are also in the hands of our experienced Expedition Leaders and supported by an established network of partners in-country. Our team is unrivalled. Don’t just take our word for it, we’ve been externally assessed and earned accreditation from leading bodies such as the British Safety Council and British Standard 8848.