Operations Centre

The World Challenge Operations Centre is equipped with:

• Dedicated computers with a unique database used to log all incidents enabling up to the minute progress reports
  
• A bank of telephones including a dedicated emergency line, administration lines and emergency fax
• Complex telephony that allows interaction with databases and other call handling technology
• Plasma screens and interactive computer touch screens scrolling all active incident reports and other useful data
• A file for each traveling team containing detailed country specific information such as an itinerary, in-country contact numbers, evacuation details, World Health Organization and First Assist recommended hospitals and medical centers, details of each team member (including adults), photocopies of passports and flight tickets and emergency contact details
• Detailed maps of each destination
• A current and extensive library of guide books for each destination
• Satellite communication contact details for every team
• Live news feeds from the BBC and other media agencies
• A bunk room for Operations Centre night duty staff
• In-house Western Union money transfer terminal
• Our own unique disaster recovery plan including a large generator to power all systems in the event of a critical power failure and an alternative location planned for use in an emergency

What do our Expedition Leaders think of the Ops room... “Hi Ops Team…big thanks for all your support and patience in last week or so. Too many of you to mention, but without exception what I got on the end of the phone, usually at crazy hours of the night, was patience, professionalism and support. You´re doing a great job there - much appreciated!” Phil Jarratt, EL “Hi Ops Room, Just a quick e-mail to advise that all 18 members of Team 2 climbing Kilimanjaro managed to reach the Summit which is a tremendous achievement, I would like to thank World Challenge for the support in helping all the members to achieve personal goals both as individuals and as a Team” Frank Blakeley, EL